Medical Laboratory - Transforms Their Brand Narrative

Case Study

Medical Laboratory – Transforms Their Brand Narrative

500 +

on review feedback activity

negative reviews removed!

+ 16 %

increase in star rating over 3 months

The Circumstance

Erase.com was approached by a renowned Medical Laboratory, whose reputation was suffering, due to many unfavorable reviews and negative feedback online. The Laboratory felt their review platforms were not reflecting an accurate representation of their company or client experience, as the majority of their clients were very satisfied.

The Goal

Remove as many negative reviews as possible
Drive new reviews to their review board
Increase Google Star Rating
Capture Negative Feedback Privately
Strictly Monitor Negative Reviews

Our Tailored Solution

Permanent Review Removal
Review Request Marketing
Private Review Board Implementation
Review Widget On Website

The Results

500% increase in review board feedback
Removed multiple negative reviews
16% increase in Google board rating within first 3 months

The Positive Impact

With an increase in positive feedback, and the removal of unfavorable reviews, this company can now stand out from their competition in the comparison shopping landscape. Beforehand, negative reviews were hindering their ability to attract new clients. Now, their review board has become a selling feature for their services.