Medical Laboratory

Transforms Their Brand Narrative

CASE STUDY

+ 0 %
on review feedback activity.
1
negative reviews removed!
+ 0 %
increase in star rating over 3 months.

THE CIRCUMSTANCE

Erase.com was approached by a renowned Medical Laboratory, whose reputation was suffering, due to many unfavorable reviews and negative feedback online. The Laboratory felt their review platforms were not reflecting an accurate representation of their company or client experience, as the majority of their clients were very satisfied.

THE GOAL

  • Remove as many negative reviews as possible
  • Drive new reviews to their review board
  • Increase Google Star Rating
  • Capture Negative Feedback Privately
  • Strictly Monitor Negative Reviews

OUR TAILORED SOLUTION

  • Permanent Review Removal
  • Review Request Marketing
  • Private Review Board Implementation
  • Review Widget On Website

THE RESULTS

  • 500% increase in review board feedback
  • Removed multiple negative reviews
  • 16% increase in Google board rating within first 3 months

THE POSITIVE IMPACT

With an increase in positive feedback, and the removal of unfavorable reviews, this company can now stand out from their competition in the comparison shopping landscape. Beforehand, negative reviews were hindering their ability to attract new clients. Now, their review board has become a selling feature for their services.

OUR STRATEGY.

REPUTATION AUDIT

OPTIMIZATION

CONTENT STRATEGY

STRATEGIC OUTREACH