review removal
3 Google Reviews Removed for a Cosmetic Surgery Practice in 3 Days
Healthcare · 3 Google reviews
3
Reviews removed from Google listing
3 days
To confirmed removal
0
Prior successful flags by practice
The Case
Google Business Profile
google.com/maps/cosmetic-surgery
G
Cosmetic Surgery Practice, Southeast US
Healthcare · Medical Practice
FLAGGED
Completely misrepresented
Results were nothing like what was shown during consultation. Feel misled about the whole process.
REMOVED
FLAGGED
Not what was promised
Service was not delivered as described. Issues with billing and follow-up care were never resolved.
REMOVED
FLAGGED
Avoid this practice
Unresponsive after procedure. Staff unwilling to address concerns raised after treatment.
REMOVED
Outstanding results and care
Exceptional team, clear communication throughout. Results exceeded my expectations completely.
Highly recommend this practice
Professional and attentive from start to finish. Felt confident in every step of the process.
Best decision I've made
Knowledgeable, caring staff. Exactly what I was hoping for. Would not hesitate to recommend.
What we did
Day 1 · Dec 30, 2024
3 reviews identified
All 3 assessed for policy violations. Prior flags had been rejected by Google.
Day 1
Violation grounds documented
Inauthentic behavior and content policy violations identified for each review with supporting evidence.
Day 1
Formal submissions filed
All 3 submitted through Google's escalation process — not the standard Business Profile flag.
Day 3 · Jan 2, 2025
All 3 reviews removed
All confirmed removed. Practice listing restored without the disputed content.
Outcome
Reviews removed
3 of 3
All confirmed off the listing
Time to removal
3 days
Dec 30, 2024 – Jan 2, 2025
Prior successful flags
0 → 3
Standard process had failed
Why it worked
Google's standard flag process rarely succeeds for reviews that mimic genuine patient feedback. Formal escalation with documented violation grounds — not a flag — is what got all 3 removed in 3 days.
The Situation
- A cosmetic surgery practice had 3 Google reviews they had strong reason to believe were not from actual patients
- The reviews had appeared within a short window and shared characteristics — account age, review history, and language patterns — inconsistent with genuine patient feedback
- In elective healthcare, Google reviews carry significant weight — prospective patients research extensively before booking consultations
- The practice’s overall star rating had been affected by the disputed reviews
The Challenge
- Google’s standard flagging tool is designed to catch obvious violations: spam, profanity, off-topic content
- Reviews written to mimic genuine patient experience — even if inauthentic — frequently pass the automated filter
- The practice had already submitted flags through Google Business Profile before contacting us, and all three were left in place
What We Did
- Reviewed each of the 3 reviews against Google’s review content policies
- Engagement handled by our Google review removal service, with inauthentic-behavior grounds documented per review.
- Identified the specific policy basis for removal on each review — inauthentic behavior, policy violations in content, and reviewer account characteristics
- Submitted removal requests through Google’s formal escalation process with supporting documentation
- Confirmed removal of all 3 reviews within 3 days of engagement
All 3 disputed reviews removed in 3 days. Practice listing restored without the disputed content.
- All 3 reviews removed from the practice’s Google listing within 3 days of engagement
- Practice listing no longer displays the disputed content
- Removal confirmed — listing monitored for re-submission activity
All 3 reviews removed in 3 days · Engagement started December 30, 2024
Client information in all case studies has been redacted to protect the privacy and confidentiality of individuals and businesses. All cases are real engagements completed by Erase.com’s negative review removal team. If you have specific questions about our approach or results, contact one of our reputation specialists.